The best practices used to maintain and report facility issues:

• Managers try to troubleshoot the problem before turning the issue over to the help desk ticket system. 
• Report problems in a timely manner.
• Any maintenance ticket is copied to all building managers so we do not duplicate efforts. 
• Use branch distribution list to let staff know status of facility issues.
• Assign one manager as "head" contact for all call out issues so efforts are coordinated by the same person who is familiar with the system.
• Understand how to search and view all open maintenance and help desk tickes on the website.
• Maintain an open line of communication with staff and have all non-emergency facility issues reported in to branch manager to best determine how to solve the issue.
• Keep maintenance staff informed of potential problems.
• Show appreciation for maintenance staff.