PLCMC's vision

In aspiring to be America's best public library, we create:

• Opportunities for personal success in reading and learning for everyone
• Relevant, vibrant, and customer focused services
• Facilities and web sites that are preferred destinations
• Opportunities for staff to find value in their contributions to our mission

The best practices used to promote the vision of PLCMC:

• Ensure staff understands the library's mission and vision and how it factors into their work.
• Created the Just Ask Me (JAM) desk, a concierge style service, to assist patrons in their use of the library.
• Provide the opportunity for staff members to have work plan goals and other opportunities to take part in activities that promote the library's vision and mission.
• Reasonably fulfill special programming requests by organizations in the community.
• Offer one-on-one training on our online resources - including the PAC - for patrons by appointment.
• Create and maintain a customer service-focused staff that is trained from the beginning to offer the best customer service possible.
• Provide outreach to organizations in the community that can't come to the library, such as daycare centers, homeschooling groups and schools.
• Create programs that reflect the community's wants and needs.
• Actively promote the library's services to the community to create awareness of all we offer.
• Provide weekly computer training for the community.
• Actively promote our websites to patrons - many of whom are unaware of them.
• Keep signage up-to-date so patrons can find what they want quickly and efficiently.
• Cross-train staff to increase their understanding of how the library works as a whole and empower them to step in and help patrons at any service point in the building.
• Improve or implement processes that better assist the patron in getting the materials or information they need.
• Create programs for the community that reflect system-wide initiatives.
• Communicate with patrons and staff in a pleasant and informative manner both on the floor and over the phone.
• Use a community board to promote children's events and community events.
• Prominently post a copy of the Vision of PLCMC by online catalogs and in the staff's office.
• Help patrons become knowledgeable of and then self-sufficient in using our catalog and other online resources.
• Share system-wide initiatives and outcomes of initiatives with staff.
• Empower patrons to learn how to use Accelerated Reader lists and the online catalog to find materials.