The best practices used concerning technology:

Technology and Programming

•  Use a digital camera to document history of the department and also to market the department's programs.
• Created a wiki to have department-centric best practices accessible for updates and edits by the staff. 
• Use an iPod for children's programming; the ability to download customized playlists allows for a smoother transition during storytime. 

Computer labs and Printing

• .Use bright, succint signage in near Internet computers announcing policy and/or procedural changes impacting self-services access to Internet.
• Installed a doorbell in the Internet Lab for patrons to ring for assistance.

• Library cards are created at the first point of contact.
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Staff Training

• Staff well-trained to troubleshoot problems with both hardware and software.
• Staff attend PLCMC training workshops.
• Staff learn informally from peers throughout the building.
• Staff are provided the time to pace themselves through tutorials.
• All staff are trained on Envisionware and Print Management.
• Ensure staff attend technology workshops

Staff-Patron Interaction

• Horizon automatically checks new applications for common errors so we could eliminate the background task of having staff go behind with every application and check for accuracy.
• Promote our online account features where patrons can sign up for ELF, check requests, pay fines, etc.
• New patrons use online kiosks to apply for a library card.
• Conduct a "new library card interview" with each new cardholder. This 60-second briefing goes over the main responsibilities of having a library card, some of our major policies, the fine schedule, and the online services we offer.
• Actively promote online databases.
• Offer one-on-one appointments to patrons to teach them email, online databases, PAC, etc.